2012

Schulz, F.; Michalk, W.; Hedwig, M.; McCallister, M.; Momm, C.; Caton, S.; Haas, C.; Rolli, D.; Tavas, M. (2012) Service Level Management for Service Value Networks. In 5th IEEE International Workshop on Service Science and Systems (SSS 2012) at the IEEE Conference on Computer Software and Applications (Compsac 2012). (Izmir, Turkey) [pdf]

Schulz, F.; Caton, S.; Michalk, W.; Haas, C.; Momm, C.; Hedwig, M.; McCallister, M.; Rolli, D. (2012) Integrated Modeling of Technical and Business Aspects in Service Networks. In International Conference on Integrated Systems, Design and Technology (ISDT 2012). (Mallorca, Spain) [pdf]

Hedwig, M.; Malkowski, S.; Neumann, D. (2012) Risk-Aware Service Level Agreement Design for Enterprise Information Systems.45th Annual Hawaii International Conference on System Sciences (HICSS-45). (Hawaii, USA) [pdf]

2011

Michalk, W. (2011) SLA Establishment Decisions: Minimizing the Risk of SLA Violations. PhD Thesis. Karlsruhe Institute of Technology, Department of Economics and Business Engineering. [link]

Michalk, W.; Filipova-Neumann, L.; Blau, B.; Weinhardt, C. (2011) Reducing Risk or Increasing Profit? Provider Decisions in Agreement Networks. Service Science Vol. 3, No. 3, pp. 206-222 [pdf]

Momm, C.; Theilmann, W. (2011) A Combined Workload Planning Approach for Multi-Tenant Business Applications. 35th Annual IEEE Conference on Computer Software and Applications (COMPSAC 2011). (Munich, Germany) [pdf]

Schulz, F. (2011) Decision Support for Business-related Design of Service Level Agreements. IEEE International Conference on Software Engineering and Service Science (ICSESS 2011). (Beijing, China) [pdf]

Michalk, W. (2011) Risk-Aware SLA Establishment in Agreement Networks - an Evaluation. Proceedings of the 19th European Conference on Information Systems (ECIS 2011). (Helsinki, Finland) [pdf]

Caton, S.; Rana, O. (2011) Towards Autonomic Management for Cloud Services based upon Volunteered Resources. Concurrency and Computation: Practice and Experience. Vol. 23. [link]

Momm, C.; Krebs, R. (2011) A Qualitative Discussion of Different Approaches for Implementing Multi-Tenant SaaS Offerings. Evolutionäre Software- und Systementwicklung - Methoden und Erfahrungen (ESoSyM-2011). (Karlsruhe, Germany) [pdf]

2010

Westermann, D.; Momm, C. (2010) Using Software Performance Curves for Dependable and Cost-Efficient Service Hosting. 2nd International Workshop on the Quality of Service-Oriented Software Systems (QUASOSS). (Oslo, Norway) [pdf]

Filipova-Neumann, L.; Michalk, W.; Blau, B.; Weinhardt, C. (2010) Incentivation of Service Providers for Efficient Service Composition Agreements. Proceedings of the International Conference on e-Commerce, e-Business and e-Service 2010 (ICCBS). (Paris, France). [pdf]

Michalk, W.; Caton, S. (2010) Service Level Management in Dynamic Value Networks. Workshop Service Level Management, Informatik 2010. (Leipzig, Germany) [pdf]

Momm, C.; Schulz, F. (2010) Towards a Service Level Management Framework for Service Value Networks. Workshop Internet der Dienste, Informatik 2010. (Leipzig, Germany) [pdf]

Westermann, D.; Happe, J.; Hauck, M.; Heupel, C. (2010) The Performance Cockpit Approach: A Framework for Systematic Performance Evaluations. Proceedings of the 36th Euromicro Conference on Software Engineering and Advanced Applications (SEAA). (Lille, France) [pdf]

Westermann, D.; Happe, J. (2010) Towards Performance Prediction of Large Enterprise Applications based on Systematic Measurements. Proceedings of the 15th International Workshop on Component-Oriented Programming (WCOP). (Prague, Czech Republic). [pdf]

Michalk, W.; Knapper, R. (2010) RiPROSA Risk-based Decisions for Process-Oriented Service Level Agreements. Group Decision and Negotiation (GDN). (Delft, Netherlands).

Schulz, F. (2010) Towards Measuring the Degree of Fulfillment of Service Level Agreements. Proceedings of the 3rd International Conference on Information and Computing Science (ICIC). (Wuxi, China). [pdf]

Momm, C.; Schulz, F. (2010) Towards Systematic Management of Third-party Services used within Long-living Business Information Systems. Design for Future 2010, 2nd Workshop of GI Working Group „Long-living Software Systems (L2S2)“. ). (Bad Honnef, Germany). [pdf]

Michalk, W.; Stoesser, J.; Blau, B.; Weinhardt, C. (2010) Risk-based decision support in service value networks. Proceedings of the 43rd Hawaii International Conference on System Science (HICSS). [pdf]

2009

Schulz, F.; Momm, C.; Westermann, D.; Blau, B.; Michalk, W.; Hedwig, M.; Rolli, D.; Afaghi, O. K.; Schmidt, A. (2010) ValueGrids: Using Grids in Dynamic Service Value Networks. Proceedings of the Cracow Grid Workshop 2009 (CGW'09). [pdf]